Buy with Confidence!
We pride ourselves on excellent customer service and we are always thrilled to receive your comments and feedback on the products you have received from Pretty and Personalised!  Here are some recent comments received from customers ... please feel free to 'contact me' with any comments of your own!
You can also see some reviews and recommendations on our Facebook page, and also our excellent feedback on eBay -- our username is Pretty-and-Personalised.
22nd April 2020
Thank you, very pleased and I know my friend will be thrilled with it, she has to settle for a photo of her new granddaughter as unable to visit at the moment, thank you for our stay safe message and wish you and yours well
Kind regards
20th April 2020
Hi there
My friend received the picture frame today and was absolutely delighted and very moved by its sentiments.
Etsy won’t let me put a review up until the 22nd, but rest assured l will put a lovely one up then.
Thanks a million xx
14th April 2020 
Hi Lisa, 
I ordered a frame from you on amazon and it just arrived today. I just want to say thank you so much it’s so beautiful it’s for my friend and she’s going to love it! ❤️
I can’t wait to order from you again. I also got your little message attached. 
Stay safe 
6th April 2020
Hi Lisa
We have just received our beautiful photo frame which you made. Our beloved Jem was suddenly taken from us 5 weeks ago she wasn't even 3. Her favourite place was the beach, so when l saw you used driftwood it was a done deal. 
Thank you this will be filled with her beautiful pictures. I will definitely recommend you to my family and friends.
Kind regards

20th October 2018

Hi Lisa,

The frame has just arrived this morning and it is brilliant.

My great nephew absolutely loved it.

Thank you for processing the order so quickly.

Many thanks
11th October 2018
Hi Lisa,
The frame arrived today it's so lovely - thanks so much for all your help and for your fantastic communication throughout :)
5th October 2018
Thank you so much for getting that done and sent so quickly Lisa.  It has arrived and is perfect!
20th Sept 2018
Message: Hi

You recently made a plaque for me Dragon's Lair. I am really pleased with it and know that my 8 year old great niece will love it.

15th Sept 2018
Hi Lisa

I received the photo frame today and just wanted to thank you. 

It had me in tears, I must admit. It's gorgeous and the perfect gift from Jade to her foster carers. 

I won't hesitate to recommend you to my friends.

Best Wishes
 Thankyou sooooo much received the frame today its Beautiful....the pictures dont do them justice! My mum will love it. Will be ordering again soon x
Dear Lisa,
Thank you so much for sending out my order for Amy's Birthday so promptly.
The pebbles are really lovely and I am so pleased with them and I know she will be too.
I will definately be ordering more of these for other occasions and will like you on my facebook (after I have given them to her).
Best wishes
Hi Lisa,    Just wanted to let you know that I received the three frames today and they are beautiful. 
Thank you so much for delivering them so quickly and in time before we go on holiday! 
I know that my husband's family in Brasil will love them.   Kindest regards Louise 
 Hi Lisa Frame arrived today and it is absolutely fantastic thank you very much! Many thanks and best wishes for Christmas and the new year Chris Murphy and family
 Hi Lisa, Thank you SO much for my frame!!! I absolutely love it! I will be in touch in the new year to order some more. Happy Christmas! Very best wishes Sarah  
Just wanted to say a big thankyou for the lovely photoframe.  Hope you have a lovely christmas. X
Dear Lisa, I just wanted to say thank you so much for the beautiful decoration you made, which arrived today. It is absolutely perfect and I know my husband will love it! Have a wonderful Christmas! Best wishes, Juliet
Dear Lisa Just wanted to drop you a note to say thank you; the picture frame I ordered from you is beautiful and it was here in time for Christmas!! Kind regards Sarah 
Hi, Just a little message to say thankyou so much for the beautiful frames we have just received. Our grandparents are going to love them- can't wait to give them out on xmas day! Thanks so much, Lauren
I received my photo frames today in the post and I just wanted to say thank you very much. I love them! I will definitely be recommending you to friends and family. Thank you again and I hope you have a lovely Christmas and a very Happy New Year!
Hi Lisa just to say I've just recieved my photo frame, its beautiful will recommend you to family and friends and definitely purchase with you again thankyou! :-D
Hello there,
Just to let you know that the personalised plaque for Our Nan's Kitchen arrived today,
many thanks for making it so special and for the way in which it was safely packed.
Nan's young grandchidren are pleased with it and they will be wrapping it to put under the tree at xmas for her pressie.
Merry Christmas
 Received my frame today and it's absolutely wonderful :) Thankyou so much for the quick delivery and such for such a perfect gift :)  
 Hi, I just wanted to say thank you so much for the beautiful photo frame i ordered for my mums 60th birthday. I asked for it to be made and delivered in under a week which it was and she loved it. Would definitely buy other items. Thaks again. Jenna
 Hello there, i have just recieved my photoframe cube box. I thought i would just say thankyou so so much for such a beautiful job done. Its absolutly perfect and i love it so much! I will deffinatly be using this service again as i am more than pleased with everything and was shocked at the fast dispatch and delivery. You do a great job so i just thought i would let you know. Many thanks, Carlie
 Hi Lisa We received our photo frames today. I have to say the are absolutely beautiful. The grandparents are really going to love them. You are producing some really lovely personalised gifts and we can't wait to shop with you again! Thank you for the great product and superb service! Regards Liam 
 Hi, I ave left u positive feedback but also wanted to say thank you!! It's better than I cud of thought. I'm so happy with it and my sis in law will love it of my kiddies. Thanks again xx
Received them today & I love them! Thank you so much for getting then to me before I visit my family in the uk tmrw!   
I will be ordering a few more next week for Christmas!!   Thanks again Alayne  
 Hi there, I have just received my personalised photo frame which will make such a beautiful Christmas present for my Nan. Thankyou so much for creating such a wonderful gift for me - I'm sure she will love it! Joanna x  
I've just received my items (personalised heart, 3 hanging photo frames and the coat hanger)I am more than pleased with them. They are beautiful! My only problem now is to not show them to the people they're for, before xmas, as i'm so excited to see they're faces when they open them. Thankyou so much i'm sure I will be ordering more from you in the future. :)
Dear Lisa, Thank you. I have received my order, and it looks amazing, thank you for the quick service! Rebecca
Hi Lisa,
I received the photoframes today, thank you. They are absolutely lovely - my partner and I are so pleased with them as are giving these as Christmas pressies to the grandparents from our new born baby boy (and I ordered one secretly for my partner as a surprise too).
We will defo use your site again when looking for a special gift
Lisa the frame arrived to day and I am so pleased with it .  Thank you it’s perfect 
 Hi, I would just like to say thank you for the frames. I received them both this morning and they are absolutely beautiful. I'm so pleased with them. Thank you so much. Will def be ordering more, well worth the money. Thank you.
Hi Lisa Just to say I have received the delivery and I am delighted with my items, thank you so much. I'm sure I will be ordering again soon! Kind regards Vicki  
my order arrived today...its beautiful!thank you and thank you so much for getting it to me so quickly.
 Hi, I'd like to tell you how happy I am with the frame I recently bought from you-so much so that I've ordered another for my brother! Many thanks, Amanda  
Hi Lisa.   Thanks so much for the lovely photo frame. Really pleased with it. Great customer service and quick delivery :)               Lisa  
Hi Lisa,   I have just received the photoframe this morning. Its great, really impressed!   Thanks very much   Karl T
 Hi Lisa Thank you so much for the photo frames, they are beautiful, I'm absolutely delighted with them! Regards Jo

Hi. Once again a beautiful frame  i love your pieces thankyou so much i will be telling friends and family all about your site. Cheers gemma


Hi Lisa,


I just wanted to email you to say THANK YOU SO MUCH for the frame you made for me!! It was EXACTLY what I had in mind and I love it. Thank you so much! Will 100% use your amazing skills in the future!


Thanks again,


 Hi, just received the photo frames and am really happy with them, they're just what I wanted and I'm sure my daughter's godparents will love them. ALso wanted to say a big thank you for getting them to me so quickly in time for the christening.  Will definitely be telling friends about your site!  
 Dear Lisa I just wanted you to know my frame has arrived and is beautiful, it couldn't be more Perfect. Thank you very much xxxx Hayley xx

Dear Lisa


Thank you so much for your prompt service. I received the frame last week and it was wonderful and the parents of little Lottie were thrilled with it.


Thank you again for the fantastic service and product.




Lisa, I would like to say a massive thank-you for the perfect personalised 6x4 photo frame you created for me to give to my godmother! it's absolutely what i wanted and couldn't get anywhere else! thank-you so much! i will be definitely recommending you to friends & family!!! Rebecca
I just wanted to say a huge thank you for the Christmas tree decorations - they are absolutely gorgeous and I love them so much
Heather x
Hi Lisa
I've been meaning to e-mail you but have been away, just wanted to say how pleased I was with my frame it's lovely, quick delivery and the frame is perfect I will definately be recommending your website to my friends and family.
Best Regards
   I just wanted to thank you for the swift delivery of my mums photo frame in time for Mothers Day. She is absolutely thrilled with it, thank you so much! I will definitely be using you again in the future.
Dear Lisa,
A big thank you for the beautiful photoframe which i have recieved today, thank you for your quick responses to e mails and for the service you have provided. I will definately recommend you to others and will be back in touch in the future for more gifts!!
Kind regards
 Hi Lisa,
Just wanted to say thank you for the speedy delivery of the personalised photo frame that I ordered recently. It's really good quality and very well priced; a gift that I am looking forward to giving to one of my best friends at her engagement party!
I will definitely be ordering from you again in the very near future.
Thank you again,
Hi, I just wanted to let you know how happy I am with the photo frame   - it's just what I was hoping 
for, and you sent it out so quickly.   Thanks!   Abbie :o)
Hi Lisa
Received our photo frame today - it looks great - thanks very much again.  Just need to remember to take a photo of our son on the day he starts school now!
Kind Regards
 Hello Lisa. I have just received our horseshoe in the post morning and we are over the moon so please indeed we will always used you again I will past the word around. Many thanks Mrs marsh
Hello, I just wanted to say thank you so much for the photo frame I ordered for my friend's wedding - it was beautiful and they loved it. The speedy delivery was greatly appreciated! I have already recommended you to my friends and will be coming to you again for presents in the future :) Kerry   
Dear Lisa,
Thank you for the speedy delivery. I received the frames this morning and they are perfect. I can't wait to pass them on.
Kind regards
Hi Lisa, Just want to say a BIG Thank-you for the photo frame it came yesterday just in time for mums birthday and she loved it.. It was lovely thanks again:)

Dear Lisa,

 I have just received my order and wanted to say “thank you” for such lovely items and for getting them to me in time for the special birthday! I’m sure the gifts will be a hit and I’ll be sure to tell where I bought them from.

Kind Regards,


I have ordered a personalised chalk board and was very impressed with the service and the product i will definately be ordering again and will be telling all my friends about the site! Thank you
 Thank you so much. I asked for the gift (a photo frame) at such short notice that I couldn't quite believe you managed to send it in such good time. My little girl's childminder was absolutely delighted -as were we with the quality and and detail. It made her day. I will definitely be revisiting you soon! Many thanks

Dear Lisa,


Many thanks for completing our order early.  We received it in time for the wedding as you promised.


Fantastic service will definately recommend you to friends and family as your service is great and the gifts look amazing.


Many thanks again.


Andrew Gretton

Hi Lisa,    Thank you very much for your super prompt delivery. My wife has  already opened the hanger and 
loves it although our anniversary is not until  Monday she could ot wait!!   Once again I would like to say 
thanks, it's lovely.     Mark.
Hi Lisa, I received the personalised driftwood heart today for my daughters engagement and just wanted to say how pleased I am with it. Your customer service is excellent and the communications between ourselves have been fantastic. I ordered this Monday afternoon and its just been delivered 2 days after at 9.30am. The heart is beautiful and I know my daughter will love it. Thank you so much. I will definitely be recommended you to my friends/family and will be buying from  you again in the future! Jane x  
Thank you so much for getting this done in time. Received it today and love it. Will recommend you to all my other mammy friends and let them know what an excellent service I received! Thank you again Helen
I just wanted to say a massive thank you! I ordered a picture frame for my boyfriend for fathers day from our 7 week old son Riley and not only was it the perfect gift but it came today in plenty of time and really is lovely! I have put a picture of Riley in it and cant wait to give it to him. You have helped to make his first fathers day special for all of us. Astra x  
Dear Lisa Just to let you know that received my order today - its gorgeous and my mum loves it, as we have been havin problems finding gifts with papa on it  :-) will definitely use your website again :-) Thanks Jayne  
Hi there, sorry just getting back to you, we are away on a break and so pleased that the gifts arrived just before we went away and we were able to give them out.  They are absolutely gorgeous and would like to take this opportunity to thank you very much for getting them to me very quickly and also for making beautiful gifts. will definetely be ordering again from you and will recommend your company to family and friends. Regards Jane
Hi Lisa,
The photo frame arrived this morning and it's absolutely gorgeous!!  Thank you very much, my husband will be really delighted with it on Father's Day!
Thanks also for such a speedy service, I very much appreciate it.
Take care,
The frame has arrived!! So pleased :) Your design is fantastic and thank you so much. Definitly will be using your services again. Kind regards Abbie
Hi Lisa, Just wanted to say thank you so much for the lovely personalised photo frame you made for me which I gave to my boyfriend, it looks perfect! And an extra thank you for getting it to me so quickly, I'm so grateful. Saffy :)
I just wanted to say thanks so much for the lovely spoon and how quickly you made and posted it!  Brilliant, thanks again.  I'll be placing another order soon.
Hi Lisa, I have recieved the photoframe (for Poppy) you made for me and I had to let you know how lovely it is.  Poppy was much loved - as I am sure your Poppy is, and this will be a happy reminder every day of our little one. Thank-you Val
Morning Lisa,
I received my frame this morning and thank you so much for getting it to me on time.  I just wanted to say I absolutely love it it's so pretty and I am sure that my son's auntie will adore it.  Again thank you very much, I will definitely be using you again and recommending you to any friends.
Kind regards, Catherine

Hi Lisa,

I just wanted to say a big thank you for the wonderful hand engraved wooded chopping board that I ordered from you, that was delivered on time for my niece’s wedding at the weekend.

Kind regards,



Thank you so much for the amazing train frame, I love it and know my dad will. It's my mums 60th soon so planning my next order. You made my day, thank you x 
Thank you so much - my order arrived today and my friend cried (with happiness).  She lost her dog 10 days ago - he was only four but the vet thinks he had been poisoned so it was very unexpected.   The photo frame now has pride of place on her mantlepiece.  I shall definitely be recommending you to friends - the frame was even better than the picture on the website and I am so glad your company came up on the search engine. Thanks once again = I shall definitely be making further orders with you although hopefully under better circumstances. Best regards, Angeline
Hi Lisa, Just wanted to say thank you so much for the lovely frame - It's perfect! I also really appreciate you sending it at such short notice. I'm sure I'll be in touch with another order soon... Thanks, Leilah x
I have just received my photo frames and would like to say a big thank you they were great. We have just lost our beloved cat Tigger and these frames will house our favourite pictures of him, thank you again. We look forward to using your company in the future. 
Hi Lisa,
Many Thanks for getting it there on time, the frame looks wonderful, exactly how I wanted it.
Will certainly use you again in the future
Kind regards



I cannot thank you enough for this frame… it is absolutely stunning!!!


I will be sure to tell everyone about your website and what you do…


Thank you so much!!


Emma J

Hi Lisa
I have just received the personalised photo box and it's absolutely wonderful. Thank you so much!
Kind regards
Just wanted to say a big thank you for the amazing princess frame for my husbands birthday, it was truly special. Thank you for rushing the order.    
Dear Lisa,
my three frames have just been safely delivered and i have to say i am over the moon with them!!  In fact they brought a wee tear to my eyes.  They are gifts for my brother and his wife on the birth of their first grandchild ( William James White) and one each for his two daughters, their first nephew.
They will be over the moon with them as I am !!  Thankyou once again LIsa, i am taking them in to work on Monday to show them off before i post them on - ive already passed on your website details to my colleagues and i hope to be a regular custome for that 'unusual' gift!  THANKYOU!!!!
Rose x p.s. adding you to my facebook page right now!!

Hello Lisa,  I received my order today.  Thank you so so much for a wonderful service.  The wooden spoon is exactly what i wanted and never thought I’d find!  All such unbelievable value for money and quick service.  Thank you again.

I will definitely be a returning customer!


Fiona x

Dear Lisa, I just wanted to say a massive thank you for the two lovely photo frames that you sent to me last week. I ordered one for a christening and the second for a 1st birthday and both were beautifully bespoke and well made. I was absolutely thrilled with them, as were the recipients. In addition, I had requested that they were delivered to me as soon as possible and I was thrilled that they arrived so promptly after my order! Thanks so much again, I am sure I will be using your website for future orders as well as recommending you to my friends. Kind regards, Lisa
Hi Lisa My Frame arrived this morning, it was a gift for my friend who had her dog put to sleep last week after 15 years. I just wanted to say a massive thank you for shipping so quickly. She absolutely loves it and we have had a few tears this morning! Kind Regards Suzanne
Hi there just wanted to drop you a line to say thanks for another beautiful piece, I asked for it asap and you did it without sacrificing quality. i love your work and my friend will love it even more its perfect so to recap thanks for a speedy, high quality piece at a fantastic price.  
I received the wooden spoon. It's gorgeous.
Thank you so much for the speedy delivery
Thank you so much just arrived its amazing
Thank you so much for my photo frame.  It arrived in perfect time for mother's day and my mam is over the moon with it! - think there may be a few more family orders to come! Thanks for getting it to me in super quick time I love it and the smell of the wood is fab! Judith
Hi Lisa,
I've have received the hair brush today and I'm elated with it! It's just perfect!
Thanks for all your hard work,
Received my order today, just want to say thank you it is lovely sure my wife will love it for mothers day. Also very good service, many thanks Mark  

Hi Lisa,


Just a wee note to thank you very much for sending the beautiful horse shoe.


I really appreciate that you sent it so quickly for my friend’s wedding on the Friday.


Many thanks,



hello, id just like to say how happy and delighted i am with the effort and the dedication and time spent perfecting the frame, it is abseloutly georgus and i love it loads, it is my friends birthday tomorrow and she will be so happy and i will defonetly recomend your website to all of my friends and everyone and all of them. Already we are planning and chosing our next investment from your amazing shop, thanks again love stephanie age 11 :) xxx  
 Hello Lisa, Just a little note to say a MASSIVE thank you for my hangers. I love them! All the girls at work think they are great!! I can't wait for the bridal party to see them! Thank you so much again. Michelle
I just wanted to say thankyou for the beatiful photo frame you made for mum loved it n it made her a very happy did an excellent job and made it just how i wanted and its amazing value for money too! I will definatly be shoppin with you again xx  
I just want to say thankyou very much for the two photo frames, they're perfect! I am very happy with them. Thankyou also for the speedy delivery! Have a lovely Christmas!
Hi Lisa
I just wanted to say thank you - received the customised heart on Friday and my friend, Dawn, was absolutely over the moon about it.  Thank you.  You made my poor sad friend smile - and thats worth a lot.
Thank you!!
 Hi Lisa I received the frame today and just wantes to say its absolutely beautiful and I will definitely be ordering more gifts from you in the near future. Have a lovely weekend Heather
Hi Lisa.  Just wanted to say a huge thank you for the beautiful wooden frames.  They look gorgeous and we're really impressed at the price of them too.  Can't wait to give them as gifts!  Many thanks, Jane
Dear Lisa,
thankyou ever so much for my photo frame it is absolutely beautiful, i shall be passing your name and website on to all i know. Hope you have a merry christmas and a happy new year. x
Your sincerely
Received my photo frames today, just wanted to let you know they are absolutely beautiful! Thank you.
Hi Lisa, Thank you very much for another fabulous order!! I just LOVE your stuff and am telling my friends all about you!! Keep up the good work :) Kind Regards, Cheryl  
Dear Lisa, Thank you so much for turning this order around so quickly - it arrived this morning and really looks fabulous. Thank you again, Rowena 
just to say that my chopping board actually arrived this morning on their actual anniversary and i will be seeing them later, you obviously did this very quickly for me which i did not expect, so I would like to say a very big thank you, and the board is absolutely lovely, I will definately use you again and let my friends know of your website.  many thanks once again, fran
Thank you very much for the driftwood heart, really pleased with it. Its beautiful and looks lovely on our wall. Can't wait for people to spot it, so unique! Another great creation from you! xxx
 Hi Lisa


I just wanted to say a BIG thank you for the lovely bears. Not only did they arrive quickly & safely, but they are absolutely gorgeous!

They are excellent quality with soft, plush fur, made all the more special with your delicate & detailed tags.  I love them and know my nieces will!

Thank you for sorting the different coloured bears and ribbons as I asked too. They are perfect, just what I wanted. Thank you.


Hi Lisa
Thanks very much my photo cube, arrived this afternoon and it's excellent just what i wanted.  Thanks also for the quick turn around from order to door, really appreciated.

Just wanted to say a huge thankyou for getting my photo frame to me so quickly, i'm thrilled to bits with it and can't believe how reasonable your prices are, I will definately be recommending you to all my friends!

Thanks again
Hi Lisa,   Thank you so much the photo frames are perfect.   Many thanks for your help in making our gifts
 even more personal for our  special day.   Julie  
Dear lisa just wanted to say the picture frame has arrived and it is lovely! you have some beautifull items on your website and i shall definately be placing another order soon for christmas presents. i will also be recomending your website to friends and family. many thanks katie
Feedback for you Lisa x Thank you so much for the beautiful frame, exactly as I hoped it would turn out- its perfect!!! Excellent service! Louise x  
I don't normal write - however I just wanted  to let you know that I was so pleased with the frames. They are truly beautiful.  Thank you so much.
I am sure that I will be getting more in the  future.
Kind Regards